Complaint submission channels are the means of communication between the company and its customers. The company provides multiple channels to reflect its commitment to making it easier for customers to submit complaints and its dedication to improving its services. The method of submitting a complaint does not affect its importance or the procedures for handling it.
All complaints receive the same level of attention as long as they are submitted through one of the following channels:
- In-person visit to one of the company’s branches.
- Email: complaints.chubbarabia@Chubb.com.sa
- Company website: www.chubb.com.sa
- Toll-free customer service number: 8006110038
Working hours: Sunday to Thursday, from 8:00 AM to 5:00 PM (Head Office). - Direct complaints line: 0138493655
Working hours: Sunday to Thursday, from 8:00 AM to 5:00 PM (Head Office). - Calls from outside the Kingdom: 920024429
Working hours: Sunday to Thursday, from 8:00 AM to 5:00 PM (Head Office).